Shipping Policy

Last updated: 10 October 2026

Thank you for shopping with us! We aim to provide a smooth and reliable shopping experience. Please read our shipping policy to understand how we process and deliver your orders.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Please note that processing times may be longer during busy periods, promotional events, public holidays, or due to unforeseen circumstances.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

2. Shipping Destinations

We currently offer shipping to selected locations in Australia and may expand to other countries in the future.

Please check the available shipping destinations at checkout before placing your order.

3. Shipping Times

Estimated delivery times are as follows:

• Australia: 7–15 business days.

• International orders: 10–25 business days, where international shipping is available.

These timeframes are estimates only and are not guaranteed. Delivery may take longer due to customs inspections, weather conditions, courier delays, supplier processing times, or other circumstances beyond our control.

Please note that products shipped directly from our suppliers may have different delivery timeframes.

4. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. Any applicable conditions will be clearly displayed on our website.

5. Order Tracking

Once your order has been dispatched, tracking information will be emailed to you where available.

Please allow a few business days for tracking information to become active.

If you have not received tracking information within 7 business days of placing your order, please contact our customer support team.

6. Delayed or Lost Orders

Although we work with suppliers and shipping partners to deliver orders as promptly as possible, delays can occasionally occur.

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate the delay.

If your order appears to be lost, we will work with the relevant supplier or shipping provider to help resolve the issue.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or dispatched.

We are not responsible for delivery issues caused by incorrect address details, but we will make reasonable efforts to assist you.

8. Multiple Shipments

As we work with different suppliers, items in the same order may be shipped separately and may arrive at different times.

You may receive separate tracking details for different items in your order.

9. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or other charges depending on the destination country.

Where applicable, customers are responsible for any charges that are legally payable by them, unless otherwise stated at checkout or required by law.

10. Damaged, Missing or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photographs of the issue, where appropriate.

We will review the issue and work with you to find a suitable resolution in accordance with our policies and applicable consumer laws.

11. Australian Consumer Rights

Our products and services come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this shipping policy is intended to exclude, restrict, or modify any rights or remedies available to consumers under applicable Australian law.

12. Contact Us

If you have any questions about shipping or your order, please contact our customer support team.

Store Name: myzelvia.com

Email: support@myzelvia.com

We appreciate your patience and thank you for shopping with us!